Goal
Collect customer reviews for your Google Business Profile
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SOP-158
Collect and manage customer reviews for Google Business Profile
Collect and manage customer reviews to boost your Google Business Profile rankings
Type
SOPs · PDF
Execution time
15 - 30 Mins
Last updated
28 July 2024
Who does this
Marketing Manager, marketing consultant, or any person responsible for marketing strategy for your local business
Length
7 pages
Ideal outcome
Generate a review form and send to your customers whenever you've successfully provided a service. Reply to your customers appropriately and delight them
Why it matters
Reviews on your Google Business Profile are a big credibility boost to your business and help with your ranking on Google search results
Before you start
You need to have a Google Business Profile account
Key steps 13 steps
What is inside 17 headings
1 Generate a review form and send to your customers 5
- Sign in to your Google Business Profile account.
- Select the appropriate business profile that you would like to ask your customers for reviews.
- Then, click “Ask for reviews”.
- Copy the review link.
- Share the review link with your customers. Here are some suggestions on where you can share your review link:
2 Check customer reviews
3 Delete a customer review 3
- Sign in to your Google Business Profile account.
- Click “Reviews”.
- Click on the three-dot (kebab) menu and select “Flag as inappropriate”.
4 Reply to customer reviews 5
- Sign in to your Google Business Profile account.
- Click “Reviews”.
- Hit the “Reply” button.
- Post your reply.
- Wherever possible, use this Template 047: Customer Service Response Template (web version) to reply to your customers’ reviews.
The document 7 pages
The file is locked
It comes with the SOP Library.
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