Add Q&A to Google Business Profile

Before you start

You need to have a Google Business Profile account already set up for this business. If you don’t have one, you can follow SOP 100 (web version): Set up a new Google Business Profile account. If a Google Business Profile account already exists, you need to have access to manage it. If access is prohibited, you may provide SOP 206 (web version): How to manage user access for Google Business Profile to the business owner

Key steps 10 steps

1. 1 Visit the Google Business Profile site and click “Manage now”.
2. 2 Next, sign into the Google Account you use to manage this business.
3. 3 Click the “See your profile” according to the business you will work on. Ensure you are on the Google Business Profile Manager page , not your account page.
4. 4 You will be directed to your google page. Click on the “Q&A”.
5. 5 A pop-up will appear. Click on the “Ask a question” button.
6. 6 Type your question before hitting “post”.
7. 7 From here, you can continue adding more questions by clicking on “Ask another” or “finished” to resume later. We recommend adding as many questions as possible and answering them later.
8. 8 You may edit or delete your questions by clicking on the kebab menu or the three dots as depicted below.
9. 9 To answer a question, click on the chat icon below the question.
10. 10 To review the list of Q & As, go back to the google page and refresh the page. Click “see all questions” to review all questions and answers from anyone worldwide.

What is inside 13 headings

The document 6 pages

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