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SOP-209

Onboard a client for Google Business Profile

Understand the client’s business requirements for the project and get access to the client's Google Business Profile

Type SOPs · PDF
Execution time 5-14 Days
Last updated 29 March 2024
Who does this The marketing or account manager for the project
Length 3 pages

Ideal outcome

You and your team have access to resources and information needed to run the Google Business Profile for your client

Why it matters

Ensure clients’ needs and concerns are addressed before running their Google Business Profile

Before you start

You should have access to a verified Google Business Profile account. If you don’t have one, please follow SOP 100 (web version): Set up a new Google Business Profile account

Key steps 6 steps

What is inside 8 headings

1 Environment Setup 3

  1. Download this Google Business Profile Client Onboarding Folder . Copy and upload it to your own Google drive folder. This folder includes a Word document of the client onboarding questionnaire and creatives from the client folder to onboard your client.
  2. Click on the downward arrow beside the folder name. Make sure you are in the correct folder. Press “Get link” from the drop-down.
  3. Go to “General access” and change access to “Anyone with the link”. Make sure to click “Editor” for your client to organize, add, and edit files in the folder. Copy the shared link by clicking on the “Copy link” at the bottom of the pop-up.

2 Send A Welcome Email 3

  1. Send the welcome email (using this Template 056: Google Business Profile Client Onboarding Email Template (web version)) as soon as you receive the signed contract.
  2. Use this Template 057: Client Onboarding Questionnaire for Google Business Profile (web version) to request all necessary information from your client.
  3. In the onboarding email template, you will find:

The document 3 pages

The file is locked

It comes with the SOP Library.

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Up next · SOP-210 Add Q&A to Google Business Profile Add Q&A to Google Business Profile Add A&A section on your Google Business Profile so customers can ask questions about your business Unlock to read