Goal
To set up shipping returns in Google Merchant Center Next and provide customers with a seamless and hassle-free return experience
learn.llmdecode.com
Back to all resources
SOP-215
Set up Shipping Returns in Google Merchant Center Next
Set up shipping returns to provide customers with a seamless and hassle-free return experience
Type
SOPs · PDF
Execution time
30 minutes
Last updated
29 January 2025
Who does this
This may include the business owner, marketing team, and/or operations team, depending on the size and structure of the organization
Length
6 pages
Ideal outcome
Customers can initiate a return from the Google Shopping interface and merchants will be notified to process the return and refund to the customer
Why it matters
To provide a better customer experience and increase customer satisfaction. Merchants can build customer trust and encourage repeat purchases by offering easy returns
Before you start
Before setting up shipping returns in Google Merchant Center Next, merchants must have an active Google Merchant Center Next account. Follow SOP 213 (web version) if you haven’t created an account. You will also need a URL or a webpage for the product returns policy. This will be required and compulsory for Google when adding a return policy. This ensures transparency for customers and helps Google verify that your store has clear return guidelines
Key steps 6 steps
What is inside 7 headings
1 How to set up shipping returns in Google Merchant Center Next 6
- Sign in to your Google Merchant Center Next here. Choose the appropriate Gmail account and log in with your password. Click “Next”.
- Go to "Shipping and returns" on the left navigation menu and click "Add shipping".
- Name your shipping policy and select or add one or a few countries. The number of countries to be added depends on your business delivery options. Click "Continue" to proceed.
- For this SOP, we'll select "All products". When selecting this option, it means that all products share the same shipping costs and delivery options.
- Select "By carrier", enter your ship-from location, choose a carrier and service level, and then click "Continue" to proceed.
- Next, select the currency of your shipping cost and cost type. Finally, click "Save".
The document 6 pages
The file is locked
It comes with the SOP Library.
Bought from LLM Decode before? Sign in to pay ₹ 1,999.00.