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I saw that each course comes with SOPs and templates, but I can't tell where they are once I'm inside the course. I can see the lessons, and then a few other tabs.

Which tab should I open, and can I download the documents or do I have to work with them online?

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Open your course and look at the row of tabs above the lessons. There's a tab called SOP & Templates with a number next to it showing how many documents are included. Click it to see them all, each labelled as PDF, DOC or XLSX so you know what you're opening.

You can also browse everything from the SOP Library link in the main menu at the top of the site, which is handy if you want to search across courses.

A few notes:

  • The documents are normal PDF, Word and Excel files, so you can work with them in the tools you already use.
  • If you see a small lock icon on a document, it isn't unlocked for your account yet. Check that you're signed in with the same email you enrolled with.
  • Still locked after that? Reply here with the course and document name and we'll sort it out.
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